How do I resolve audio and video issues for Skype on desktop Here are a few things to check: Skype needs your permission to access the microphone and camera of your desktop.įor Skype for Windows 10 (version 15) and Mac OSX Mojave (10.14 or higher) users, you must grant Skype permissions to use your desktop microphone and camera. If youre using Skype on a laptop and youre in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode. If youre having connections issues in Windows, you can follow the troubleshooting steps in Why cant I get online.Ĭlose any applications that could be interfering with your call.įile sharing applications, streaming audio or video, or even just having a browser open are all things that can eat up bandwidth.
If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Heres a few other things that might affect your call quality: Make sure you have a strong WiFi signal, or if possible, use a wired connection. If you are having a bad connection, you may receive a notification saying Poor network connection. Were always improving call quality, so for best performance, make sure that you and the person youre calling meet the minimum system requirements for Skype and are using the latest version of Skype.Ī bad connection can cause dropped calls, blocky or frozen video, and poor sound.
Make sure you meet the minimum system requirements and are using the latest version of Skype. You will also see the Call Quality indicator when there is an issue.
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